At Chic Nest Creations, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help with our return and refund process.

Return Eligibility

Customers may request a return within 7 days of receiving their order. To qualify for a return, the item must:

  • Be unused and in its original condition
  • Include original packaging and tags where applicable
  • Not show signs of damage caused by misuse or handling after delivery

Items returned after the 7-day period may not be accepted.

Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Used or damaged products
  • Customized or personalized items
  • Clearance or final sale products
  • Items missing original packaging or accessories

Return Request Process

To initiate a return, please contact us within the return period at:

Email: [email protected]

Please include:

  • Your order number
  • Product name
  • Reason for return
  • Photos of the item if damaged or incorrect

Our support team will review your request and provide return instructions.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. We may request photos of the item and packaging for verification purposes.

Once approved, we will arrange a replacement or refund where applicable.

Refund Process

After the returned item is received and inspected, refunds are processed within 7 to 10 business days.

Since Chic Nest Creations operates with Cash on Delivery (COD) only, refunds may be issued through an agreed alternative method communicated by our support team.

Exchange Policy

Exchanges may be accepted for eligible items depending on product availability. Exchange requests should be submitted within 7 days of receiving the order.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to:

  • A damaged item
  • A defective product
  • An incorrect order sent by us

Shipping charges are generally non-refundable.

Cancellation Requests

Orders may only be canceled before they are processed or shipped. Once an order has been dispatched, cancellation requests may no longer be accepted.

Policy Updates

Chic Nest Creations reserves the right to update or modify this Refunds and Returns Policy at any time without prior notice. Updated policies will be posted on this page.

Contact Us

For any questions regarding returns or refunds, please contact:

Chic Nest Creations
Email: [email protected]